TheDistrict Administration led by Deputy Commissioner Ghanshyam Thori has beenawarded the precious Skoch Silver Award for improving Service Delivery throughzero pendency approach.
ThisAward is the highest and national level of honour in the country conferred byan independent organisation. Due to the Covid pandemic, all six rounds of thecompetition were held virtually, and Jalandhar District gave presentations inall rounds. During the final round, the Award was conferred to administration.
Laudingthe entire administration team, Deputy Commissioner Ghanshyam Thori said thatthe Skoch award is recognition for each officer/officials who made sincere andexemplary efforts to ensure delivery of services to the people within thestipulated time frame.
Hesaid the administration had adopted Jalandhar's "Zero Pendency"approach for which nodal officers were appointed at the Tehsil or Sub-Tehsillevel to analyse all dealing hands' performance processing a citizenapplication before final approval. He said that every office's performance inprocessing applications was monitored daily through a management informationsystem (MIS).
Thorisaid If an application is being found pending, it gets immediately mapped tothe concerned official. The nodal officers get alerted who subsequently ensuredapplication gets processed without any delay. TheDeputy Commissioner said the Zero Pendency approach is designed to encourage atwo-way flow of information between line-department functionaries and thedistrict administration.
Hesaid that with this, the administration identifies and alerts for pendency andshares and records the root cause of any such pendency with district heads ofdepartments that ensure that structural bottlenecks get addressed by thedepartments to prevent any future pendency arising out of the same causes.
Theofficers/officials were honoured who ensures zero pendency; he said and addedthe step further motivated others to follow them. DeputyCommissioner further divulged that mechanism was evolved to get citizens'grievance on the Facebook page of administration, emails and helpline numberand to resolve the issues within 24 hours of them being recorded.
Further,the administration is also personally calling citizens who have used the SewaKendra facilities within the last seven days for their valuable suggestions andfeedback, he informed.
Notably,the Jalandhar is a leading district in Punjab having 0.01 per cent pendency ofapplications in the Sewa Kendras and ensuring expeditious delivery ofcitizen-centric services to people.
Earlier,the district was the first and the only district from the State to emerge as afinalist for the Prime Minister's Awards to improve public service delivery.The best practices of Jalandhar has also been incorporated in the officialcoffee table book published by the Government of India for the same purpose. Inthe coming year, the district administration will further strengthen thecitizens' user experience under its zero pendency approach.