Reiteratingfirm commitment of the district administration to ensure citizen-centricservices to people in a time-bound and hassle-free manner, Deputy CommissionerGhanshyam Thori on Monday conducted surprise checking in the Sewa Kendra, atdistrict administrative complex.
DeputyCommissioner said that Sewa Kendras must ensure prompt delivery of services tothe people visiting there.
Hesaid that Sewa Kendras were opened by the state government to facilitate thepeople and any sort of laxity on their parts would not be tolerated at anycost.
Meanwhile,he visited the various service delivery counters and interacted with the publicthere while taking their valuable feedback.
Thorireviewed the various phases of a citizen-centric services from issuing of atoken number to delivery of the service.
DCsaid that zero-tolerance policy must be adopted against any sort of inordinatedelay by the Sewa Kendras and stern action would be taken against management ofSewa Kendra.
Hesaid that services must be provided to people within 25 minutes of getting thetoken, adding that this norm must be implemented in the right earnest.
TheDC also asked the staff working in the Kendras to be polite and courteous topeople as they were here to serve them. The work distribution among the staffmembers must be done in a proper manner to streamline the system, he said.