The reality
Innocent individuals are trapped in online frauds all thetime. The financial institutions are doing their bit to make us aware of thecorrect procedure to perform any financial operation.
How the frauds are enabled?
However, the technicality and the human nature to take thepath of least resistance, when is coupled with scammers who know how tomanipulate people open up a gateway for intelligent and unscrupulousindividuals and groups to steal money from people like you and I.
Most common fraud
Commonly known as phishing, fraudsters pose as legitimate institutionsand request for typically confidential information like credit or debit carddetails, OTP (One Time Password), etc.
Are you or your loved one a victim?
Call helpline number 155260 immediately upon learning of thefraud, which is an initiative of the Ministry of Home Affairs and the Cyber Cellof Delhi Police.
The team will contact the bank concerned and this should thetransaction on hold.
The website of the department is http://cybercrime.gov.in
As a testimony to the success of the Cyber Crime Cell, morethan Rs 3 lakh have been recovered from victims.
The government cares for you
To ensure that your call goes through, ten lines areenabled.
Details you need to register complaint
When you call this number, you will be asked for:
· Mobile Number of the complainant
· Name of Bank/Wallet/Merchant from which amounthas been debited
· Account No./Wallet Id/Merchant Id/UPI Id fromwhich amount has been debited
· Transaction Id
· Transaction date
· Debit card/Credit card number in case of fraudmade by using credentials of Debit card/Credit card
· Screen shot of transaction or any other imagerelated to fraud, if available
The same will be registered, and also the financial institutionconcerned will be contacted for the purpose of stopping payment, and followingup on the process.
Is your bank, wallet, UPI app, etc registered?
About 55 financial institutions have been registered withthe platform ‘Citizen Financial Cyber Fraud Reporting System’.
So, there is a good chance that any respectable bank or appwill be registered.
In 24 hours you need to complete the application
When you begin the process, you will be assigned a systemgenerated login id or acknowledgement number.
Now, the onus is on the victim to complete his applicationwith 24 hours of receiving the same.
Text and link of complete official PDF document
The official PDF document regarding this is at https://cybercrime.gov.in/UploadMedia/instructions_citizenreportingcyberfrauds.pdf
The text of the same is copied below for your readyreference:
Citizen Financial Cyber Frauds Reporting and ManagementSystem (For Delhi Only)
Steps for reporting of financial cyber frauds:
1. Any victim of financial cyber fraud can dialhelpline number 155260 or report the incident on National Cybercrime ReportingPortal ( www.cybercrime.gov.in ).
2. A Bank or financial intermediary or paymentwallet can also report financial cyber fraud through above-mentioned modes.
3. The complainant must provide the followinginformation in case incident is reported on helpline number:
a. MobileNumber of the complainant
b. Name of Bank/Wallet/Merchant from which amounthas been debited
c. Account No./Wallet Id/Merchant Id/UPI Id fromwhich amount has been debited
d. Transaction Id
e. Transaction date
f. Debit card/Credit card number in case of fraudmade by using credentials of Debit card/Credit card
g. Screen shot of transaction or any other imagerelated to fraud, if available
h. After reporting of complaint/incident, the complainantwill get a system generated
Log-in Id/acknowledgement numberthrough SMS/Mail. Using the above Log-in Id/acknowledgement number, thecomplainant must complete registration of complaint on National CybercrimeReporting Portal (www.cybercrime.gov.in) within 24 hours. This is mandatory.
4. On receipt of complaint, the designated PoliceOfficer will quickly examine the matter and after verification report toconcerned Bank/financial intermediary or payment wallet, etc., for blocking themoney involved in the financial cyber fraud.
5. Thereafter, due action as per law will be takenin each case by Police/Bank/Payment wallet/Financial Intermediary.
6. Use of this facility will help a victim offinancial cyber fraud in retrieving the money and help Police in identifyingthe cyber criminal(s) and take legal action as per law.