Jalandhar, March 20: In a distinction, Jalandhar district has become first in the state to achieve zero pendency in delivery of citizen-centric services through seva Kendras.
Congratulating the entire team of district administration, Deputy Commissioner Ghanshyam Thori stated that the distinction reflects upon the administration's resolve to provide citizens services in a time bound manner. He further added that it was impossible to achieve this tag without the efforts of entire team which was a integral part of the whole process.
The deputy commissioner further mentioned that no one has achieved this status since ever and it's a matter of immense pround that our tireless efforts have yielded the fruit of success.
Divulging more, the DC said that a total of 212718 applications have been received in the district in last one year and all the applicants were provided services within time and presently only a few applications are in process.
Sharing this journey towards zero pendency, the deputy commissioner said the administration had adopted Jalandhar's "Zero Pendency" approach for which nodal officers were appointed at the Tehsil or Sub-Tehsil level to analyse all dealing hands' performance processing a citizen application before final approval. He said that every office's performance in processing applications was monitored daily through a management information system (MIS).
Mr. Thori said If an application is being found pending, it gets immediately mapped to the concerned official. The nodal officers get alerted who subsequently ensured application gets processed without any delay.
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The Deputy Commissioner said the Zero Pendency approach is designed to encourage a two-way flow of information between line-department functionaries and the district administration.He said that with this, the administration identifies and alerts for pendency and shares and records the root cause of any such pendency with district heads of departments that ensure that structural bottlenecks get addressed by the departments to prevent any future pendency arising out of the same causes.The officers/officials were honored who ensures zero pendency; he said and added the step further motivated others to follow them.
Deputy Commissioner further divulged that mechanism was evolved to get citizens' grievance on the Facebook page of administration, emails and helpline number and to resolve the issues within 24 hours of them being recorded.
Further, the administration is also personally calling citizens who have used the Seva Kendra facilities within the last seven days for their valuable suggestions and feedback, he informed.
Notably, the Jalandhar district has already bagged SKOCH award for maintaining lowest pendency in the delivery of citizen-centric services.
Earlier, the district was the first and the only district from the State to emerge as a finalist for the Prime Minister's Awards to improve public service delivery. The best practices of Jalandhar has also been incorporated in the official coffee table book published by the Government of India for the same purpose.