The search for the perfect used car often requires a compromise between location, quality, and choice. In a market as diverse and geographically vast as India, the platform that removes these barriers must be both expansive in its reach and comprehensive in its service offering. CARS24 has established itself as the leading used car platform by achieving precisely this, combining an unparalleled national footprint with a revolutionary multi-model service ecosystem.
CARS24 is unique in its scale, operating with a vast infrastructure that spans far beyond the major metros. With a presence across 250+ cities nationwide, CARS24 is truly democratizing access to quality pre-owned vehicles, along with driving other key benefits for the consumer:
Access to the Largest Inventory: Buyers, regardless of whether they are in a Tier 1 or a growing Tier 2 city, gain access to the largest inventory in the country. This means a wider selection across all segments and budgets, from mass market cars to luxurious pre-owned vehicles.
Consistent Service Quality: The national footprint ensures that the same high standard of inspection, legal verification, and customer support is consistently delivered across every operational area. This removes the luck of the draw associated with local, unorganised dealers, offering every Indian buyer a national-level shield of trust and quality. The logistics and paperwork for vehicle transfer, regardless of state lines, are managed by dedicated teams, ensuring a hassle-free process.
CARS24 understands that different buyers have different needs and risk appetites. To cater to the entire market while maintaining a core standard of security, the platform operates a sophisticated multi-model system, providing both its own certified inventory and a verified marketplace. This combines the best of both worlds of a D2C and marketplace model, making it the most comprehensive approach to used car retail in India.
For buyers seeking maximum transparency and unconditional assurance, the Direct-to-Consumer (D2C) model offers vehicles directly from CARS24’s own inventory. This inventory is where the platform’s 360 shield of quality is most pronounced:
Industry-Leading Quality Check: Every CARS24 inventory vehicle undergoes a benchmark 300-point inspection. The inspection process covers every inch of the car, from critical mechanical components, to cosmetics like exterior and interiors, paint differences, panel gaps, all the way down to electrical systems and feature functionality.
The CARE+ Protection: This inventory is covered by the legendary CARE+ Extended Warranty, which is a full ownership shield. It's the only plan in the country that offers warranty coverage up to 3 years or 45,000 km, along with features like Free Annual Servicing, 24x7 Roadside Assistance, and an Assured Buyback promise.
Ultimate Risk Elimination: The final layer of confidence is the 30-day return policy, which lets you return the car within the period, or exchange for another ride that fits your preferences better. This policy is the ultimate demonstration of belief in the quality of the cars, offering buyers absolute peace of mind.
Recognising that many premium and niche cars reside with private sellers, CARS24 also runs a robust C2C marketplace. This model retains the essential element of trust, ensuring the widest choice without compromising security.
Strict Verification for Sellers: Before any vehicle is listed, CARS24 conducts stringent verification checks on the sellers themselves. Listings are enriched with clear images and comprehensive, verified vehicle details, reducing the information asymmetry often found in traditional classifieds.
The Safe Payment Service: The key differentiator and the secure financial shield for C2C transactions is the optional Safe Payment Service. Unlike open market dealings where money changes hands before possession, CARS24 acts as a secure intermediary. The buyer's payment is held securely by CARS24. The money is only released to the seller once both the buyer and the seller have confirmed the successful delivery of the vehicle. This service operates at a nominal cost, and requires payments to be made through the platform to, but it provides upmost safety and peace of mind, eliminating the risk of fraud and ensuring both parties fulfill their contractual obligations under the supervision of a trusted entity.
In a country as vast and varied as India, CARS24 has redefined what it means to buy and sell used cars. By building the widest physical and digital footprint in the industry and pairing it with a dual-model ecosystem, Certified (D2C) and Verified Marketplace (C2C), CARS24 has made quality, safety, and transparency accessible to every Indian car buyer, from metros to small towns.