#FirstStoryPositive: Couple’s 20 years of sacrifice for providing free ambulance service to 80K patients

After Himanshu Kalia nearly lost his father due to delayed treatment, he and his wife Twinkle started free ambulance services to ferry those in need of urgent medical attention across Delhi

Published on:

20 Jul 2021, 3:47 am

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Twinkle Kalia, a Delhi-based ambulance driver, was driving her six-month-old baby from Inderlok to Shastri Nagar in March 2015. She spotted a group of people racing towards her while waiting at a traffic signal, dragging an unconscious youngster who had lost a leg and was bleeding heavily. She was asked to take the youngster to the hospital by the group.

And so she did, within a matter of four minutes.

Twinkle said "The youngster lost his leg, but the doctor who treated him indicated that any additional delay would have erased the possibilities of saving him completely.”

As an example, Twinkle and her husband Himanshu have countless stories to tell about saving lives through their free ambulance services. Both operate as insurance agents and have assisted thousands of people in Delhi who are in need of medical help since 2002.

Himanshu was inspired to fight for this cause after a personal experience when he was 14 years old. “In 1992, my father was involved in an accident and was sent to the hospital. We couldn't afford to hire an ambulance or an auto-rickshaw because we didn't have enough money. The residents of the area also refused to assist. We were able to save enough money to book an auto-rickshaw.

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As a result, their parents gave the couple an ambulance as a gift for their wedding in 2002. Twinkle agrees that it was an odd request, but Himanshu's storey of nearly losing his father was the motivation to make a difference in the lives of others.

Since then, the couple has been working around the clock to provide free transportation to those in need. They provide their services through the Shahid Bhagat Singh Help and Care for Society Trust. They had a hard time identifying patients who couldn't afford the treatments at first. To increase awareness, they put up posters and distributed phone numbers. They gradually began to receive calls for help.

“We perform final rites, cremate bodies that have been abandoned by their families, and offer other ambulance services to those who cannot pay them. “During the COVID-19 epidemic, when the family were afraid of infection, such occurrences increased,” Himanshu explains.

The pair has grown to a fleet of 14 ambulances and ten drivers in the last 20 years. During the day, the drivers work, while the pair takes up the night duties. They have aided 80,000 patients so far.

Yogesh Saini, a teacher, is one of them. “On April 25, 2021, during the second wave of the COVID-19 epidemic, I called Twinkle madam in a panic, pleading for assistance for my former teacher's 80-year-old mother. Her oxygen levels had dropped to 39 per cent, and despite contacting various companies, the family was unable to find a cylinder.

A life of sacrifices

He goes on to say that, in addition to the financial sacrifices, the couple is also suffering on a personal level. “As our income declines, it has an impact on our personal lives. We get notifications from schools all the time about late fees for our two girls. We occasionally run out of money to keep the vehicles running, and the drivers' salaries are put on hold. We have a lot of debt,” he says, adding that the pair has dues worth Rs 7 lakh.

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People believe, according to Himanshu, that trust is supported by the state or the federal government. “There is no consistent financial assistance, but some individuals provide assistance on a case-by-case basis. Twinkle was awarded the Nari Shakti Puraskar by the President of India in 2019, but our children were on the verge of being expelled from school for not paying their fees on time. Awards do not help us meet our financial needs,” he adds.